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Center for Business Excellence

The vision of the Center for Business Excellence is to make North Central Indiana a more vibrant economic region by helping businesses excel through continuous improvement and strong leadership.

We assist For Profit and Not-For-Profit businesses transform their cultures and results through training and implementing continuous improvement principles, Lean tools and organizational skill building. 

The Center for Business Excellence hosts the Michiana LEAN Network, serving Elkhart,St. Joseph, Marshall, Lagrange and Kosciusko counties.
In addition, the organization will offer more comprehensive Lean Enterprise training, including Lean Transformation Design and implementation services, Leadership and Team Building Training, organizational design support, metrics tracking and score card development.
 “We want to teach and implement the principles of continuous improvement to help organizations transform their current strengths into even greater value to their clients and customers,” explains Dilts. “We will continue that support for area manufacturers but will also reach out to Service providers and Not-For-Profit organizations who provide tremendous value to this community. We want to do this in a collaborative approach to help increase this region’s ability to compete internationally while improving lives locally.”
While manufacturers have utilized Lean principles for many years, Not-For-Profits and Service organizations are part of a growing trend of new adopters. Leaders in these organizations realize the positive impacts these principles and tools can have in providing greater value to their clients and customers. 
For more information on the Center for Business Excellence or the Michiana Lean Network, contact Merritt Dilts at (574) 293-1531 x 121 or


CBE s host to the Michiana Lean Network, an affiliation of businesses and organizations located in the Michiana area. The group meets monthly to network, share Continuous Improvement experiences, benchmark member practices with company tours, and learn about the new and emerging CI tools. Contact Merritt Dilts for more information.

Manufacturing Services & Programs

For more information, contact Merritt Dilts

Lean Manufacturing Workshop
Eliminating waste in the manufacturing process — while increasing your company's profits — is the focus of this one-day workshop. Lean 101 brochure

Value Stream Mapping
Learn how to create a value map of your current and future state processes in this two-day workshop. Includes development of your own current and future state for a selected project.

Set-Up Reduction
Learn the fundamentals of set-up reduction by applying quick-change thinking to any type of set-up or industry.

Cellular Flow Manufacturing
A five-step process to link and balance manufacturing operations to reduce lead times, minimize work in progress, optimize floor space usage, and improve productivity.

5-S: The Visual Workplace
Experience firsthand how the 5-S System (Sort, Set, Shine, Standardize and Sustain) reduces waste in your facility.

Pilot Kaizen Implementation
This intensive and highly-focused approach combines methodology from lean manufacturing tools and disciplines, including 5-S, Cellular Flow Manufacturing, Pull/Kanban, Set-Up Reduction, and Line Balancing.

Lean Manufacturing Implementation
Using a pilot area to initiate full implementation, this high-impact effort demonstrates the success of Lean and helps create, build and sustain momentum in your company.

For more information about Manufacturing Services, contact Merritt Dilts.



SCORE is a national network of business executives and business owners eager to share their knowledge and expertise. SCORE volunteers are men and women representing many facets of business. These counselors have experience with a vast array of problems and situations, including purchasing, accounting, sales, marketing, finance, and planning. SCORE helps hundreds of clients a year, all confidentially and at no charge.

SCORE has 389 chapters in locations throughout the United States and its territories, with 10,500 volunteers nationwide. Local chapters provide free counseling and low-cost workshops in their communities. Both working and retired executives and business owners donate their time and expertise as business counselors. SCORE was founded in 1964 and is a resource partner with the U.S. Small Business Administration.

For more information, click here

Call: (574) 293-1531 ext. 115 to make appointment
Fax: (574) 294-1859

Schedule your appointment online at

Visit the national SCORE website:


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